Troubleshooting
Troubleshooting
1.If FocusMax will not startup in Windows 7 / 8 / 8.1 / 10 then try running as Administrator **only once**:
Right click FocusMax
Select Run as Administrator
If FocusMax will not run, then turn off User Access Control (UAC).
Click on User Accounts icon in the Control Panel and select Change User Account Control Settings
Slide the bar to the bottom to Never notify
Once FocusMax is running you can try setting the bar up one or 2 notches.
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2.The dll Files are registered using regasm.exe which is distributed with NET4 Framework. XP machines may not have .NET Framework 4 since it is no longer supported by MS and can use script Buildtlb_v2.0.50727.cmd which can be found in the FocusMax install directory. When the Buildtbl.cmd script is opens and closes a command window quickly, success or error messages can be read if the '::' is deleted from script pausing the command window before closing allowing you to see status.
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3.If you want to perform a complete uninstall FocusMax
Download the free program Revo Uninstaller http://www.revouninstaller.com/revo_uninstaller_free_download.html which is recommended by Microsoft tech support
Run Revo and select FocusMax to uninstall
Press the Uninstall menu icon then select Advanced
After a quick scan select Yes to uninstall
Press Next to scan for leftover files, folders, etc.
Press Next to see results
Press Select All Then press Delete
Press Next to continue to folder deletion
4.Error messages seen:
Error 1402. Could not open key Unknown\Components\xxxxxxx
Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\xxx.msi
Windows performs a reinstall of FocusMax when opened:
These error message when trying to reinstall/upgrade a software program which usually means a previous installation of a software application is getting in the way of the new installation.
a)Several users have used a free program 'Revo Uninstaller' (http://www.revouninstaller.com) and was able to uninstall and clean the registry of entries and keys
b)Reboot your PC
c)Reinstall FocusMax
d)See top of the page for notes on inital startup
5.If you use CCDSoft and receive the message Failed to start camera then the CCDSoft camera server settings need to be setup for scripting- see Getting Started .
6.If you are using a DSLR camera set the Target and Focus binning on the Setup Tab to 2x2.
7.Files containing chm are considered potentially malicious when downloaded over the internet. To view or download a .chm file using Explorer 9:
a)download and save the .chm file to a folder.
b)Right click on the file, select properties then press the Unblock button at the bottom of the window
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8.If you see a message that the "** Image not available (after waiting XX sec) **" in the Log.
Open your active system.ini and increase the entry: CameraImageTimeout (new default is 30 sec)
9.FocusMax window is not visible but the icon is seen at the bottom of the page. Minimize and maximize does nothing happens. .
a)Right click the FocusMax icon.
b)Select Properties, then select "Maximized" in the "Run" pull down menu.
c)Open FocusMax and then close it.
d)Right click the FocusMax icon.
e)Select Properties, then select "Normal Window" in the "Run" pull down menu.
10.Problem with QHY8 camera and receive the following message "MaxIm DL error 65535: Image Not Available.
Verify that QHY8 camera does not support 3x3 - set FocusMax Binning to 2x2
11.FocusMax does not work with MaxIm LE:
MaxIm LE does not have scripting capability
15. Various threads concerning USB hubs and USB cables:
https://groups.yahoo.com/neo/groups/FMaxUG/conversations/messages/6554
https://groups.yahoo.com/neo/groups/MaxImDL/conversations/messages/52212
https://groups.yahoo.com/neo/groups/MaxImDL/conversations/messages/52082
https://groups.yahoo.com/neo/groups/MaxImDL/conversations/messages/52076
https://groups.yahoo.com/neo/groups/MaxImDL/conversations/messages/52011
https://groups.yahoo.com/neo/groups/ASCOM-Talk/conversations/messages/25426
List of Serial to USB Adapters:
https://groups.yahoo.com/neo/groups/ASCOM-Talk/database?method=reportRows&tbl=1
USB Viewer:
"About your USB connections, here's a Windoz USB Viewer which will show you all
your connections. There's tons of info but a little study will show you what's
going on and whether you have a bad USB Driver. HTH too...joe :) "
http://www.nirsoft.net/utils/usb_devices_view.html
16. A listing of camera error codes:
http://www.cyanogen.com/help/maximdl/Camera-Specific_Error_Codes.htm
